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--- mp:troubleshooting [2021/06/23 15:14] – russell
+++ mp:troubleshooting [2021/09/16 16:17] (current) – [- Problem : External check box requests license code - MC2022+] sonya
@@ Line 16: / Line 16: @@
 More commonly, though, it happens when someone takes a V9 file or prior and updates from that. V9 and before did not have a txt section. They had a separate txt file. So if a post is really, really old it doesn't even have this section at all so once you get to 2017, it looks great, but one more version and it breaks. If this is the case, just grab the text section from a generic CNC 2017 post and dump it into the 2017 file before updating further and all will be well with the world.
-==== Troubleshooting MachSIM updates ====
+==== Troubleshooting MachSIM Issues ====
 Mach Sim can have a couple issues when updating. There are no good log files, so I just have a few things I check when some one says they are having trouble when updating MachSIM.
 Some things we've run into:
+==== Problem:  CL File Warnings ===
+If you see anything with a CL File warning, it will look something like this:
+{{:mp:clfile.jpg}}
+it comes from having more than one nc outputs in one simulation.
+{{:mp:cl-toolpaths.png?400|}}
+=== Solution : Only simulate one .nc output at a time ===
+This is the only issue I know of for MachSIM that does not involve setup or updating.
 ==== - General Troubleshooting : Check all files made it to the updated folder ====
@@ Line 94: / Line 110: @@
 //What happens//\\
-External post will be unavailable in 2022, and each new MC version, without a license update.
+External post will be unavailable in 2022, and each new MC version, without a patch install first, then a license update. //this is one patch per mastercam PC, and one license code per mastercam PC, per sim!//
 //How does that work?//\\
-Check out the linked documents below. Postability has to give us a license code. The first document lists all the moduleworks license keys we currently have for individual clients of Cimquest. You can look up a license key by client in this document and provide it to the client when they start running mastercam 2022. //Note: there can be multiple keys for one client if the client has multiple mastercam licenses. The key for the MC license currently being run will have to be supplied. The client needs to run each mastercam license, and install the key individually for each MC license they have.//
+Postability has given us a patch linked below to install first, and also a list of license codes which are in a linked document below.
-//We don't have license keys for every client that is using machsim, as not all clients are active with Postability / IHS maintenance. If the client is not in this list, the post department needs to handle getting a license key for that client. Any client on at least limited level cimquest maintetance will be approved. Post department will order without checking with sales rep. These keys will change if customer's licenses changes.//
+First install the below linked patch file while all instances of mastercam are closed on the client computer:
-No post or machsim files need to be exchanged. We obtain the code, and give it to the client. //When the license is not in the below list, please contact the post department as client maint renewals may need to happen behind the scenes.// - Please see this page if evaluating eligibility in Post Dept:
+[[https://www.dropbox.com/s/1f09t98ybt09h6d/External_Posting_Enabler_2022_SP_2021-06-27__08_27_08.exe?dl=0|Machsim service pack MC2022]]
-[[procedures:zoho:maintrenewal|Determine if a maintenance renewal can be provided at no charge]]
+The first document below lists all the moduleworks license keys we currently have for individual clients of Cimquest.
+  - You can look up a license key by client in this document and provide it to the client when they start running mastercam 2022
+  - **The initial batch of keys we received had an expiry, which Postability did not know about, we are replacing all the keys with new ones that will never expire as we receive them.**
+  - //Note: there can be multiple keys for one client if the client has multiple mastercam licenses. The key for the MC license currently being run will have to be supplied/installed.
+  - The client needs to run each mastercam license, and install the key individually for each MC license they have.//
+  - //We don't have license keys for every client that is using machsim, as not all clients are active with Postability / IHS maintenance\\
+    - If the client is not in the document list, the post department needs to handle getting a license key for that client\\
+    - Any client on at least limited level cimquest maintetance will be approved. Post department will order without checking with sales rep. These keys will change if customer's licenses changes.//
+No post or machsim files need to be exchanged to enable 2022 machsim. Just 1. install above patch, 2. install code below
+  - We obtain the code, and give it to the client.
+  - //When the license is not in the below list, please contact the post department as client maint renewals may need to happen behind the scenes.//
+  - Please see this page if evaluating eligibility in Post Dept: [[procedures:zoho:maintrenewal|Determine if a maintenance renewal can be provided at no charge]]
 [[https://docs.google.com/spreadsheets/d/1thX7PUeNIY2rzo7-eoYASG6FpfUIKNGDZ8WXLNgCJ7w/edit#gid=1295674563|Machsim License Keys MC2022+]]
-The 2nd document is general info about how to apply the license.
+The 2nd document is general info about how to apply the license:
 {{ :mp:machsim_-_external_post_licensing_mc2022_.pdf |Machsim - External Post Licensing MC2022+}}
+==== - Problem : After inputting Code, user gets String error ====
+If you don't update 2022 with the patch, you will get errors.  Here is one of them:
+{{:mp:string_error.jpg|}}
+"Conversion from string to value failed"
+Make sure the user installed the latest patch and this goes away.
+===== Want to build a MachSIM? =====
+Review all the info we have here:\\
+https://drive.google.com/drive/folders/10bVwpf_KvkSY9kZOzF2qaD3bCTofA0GF?usp=sharing

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