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--- mp:troubleshooting [2021/07/01 14:22] – [- Problem : External check box requests license code - MC2022+] russell
+++ mp:troubleshooting [2021/09/16 16:17] (current) – [- Problem : External check box requests license code - MC2022+] sonya
@@ Line 23: / Line 23: @@
-=== - CL File Warnings ===
+==== Problem:  CL File Warnings ===
-If you see anything with a CL File warning, send to PY.
+If you see anything with a CL File warning, it will look something like this:
 {{:mp:clfile.jpg}}
+it comes from having more than one nc outputs in one simulation.
+{{:mp:cl-toolpaths.png?400|}}
+=== Solution : Only simulate one .nc output at a time ===
 This is the only issue I know of for MachSIM that does not involve setup or updating.
@@ Line 119: / Line 125: @@
   - //Note: there can be multiple keys for one client if the client has multiple mastercam licenses. The key for the MC license currently being run will have to be supplied/installed.
   - The client needs to run each mastercam license, and install the key individually for each MC license they have.//
-  - //We don't have license keys for every client that is using machsim, as not all clients are active with Postability / IHS maintenance
+  - //We don't have license keys for every client that is using machsim, as not all clients are active with Postability / IHS maintenance\\
-  - If the client is not in the document list, the post department needs to handle getting a license key for that client
+    - If the client is not in the document list, the post department needs to handle getting a license key for that client\\
     - Any client on at least limited level cimquest maintetance will be approved. Post department will order without checking with sales rep. These keys will change if customer's licenses changes.//
-No post or machsim files need to be exchanged to enable 2022 machsim.
+No post or machsim files need to be exchanged to enable 2022 machsim. Just 1. install above patch, 2. install code below
   - We obtain the code, and give it to the client.
   - //When the license is not in the below list, please contact the post department as client maint renewals may need to happen behind the scenes.//
-  - - Please see this page if evaluating eligibility in Post Dept: [[procedures:zoho:maintrenewal|Determine if a maintenance renewal can be provided at no charge]]
+  - Please see this page if evaluating eligibility in Post Dept: [[procedures:zoho:maintrenewal|Determine if a maintenance renewal can be provided at no charge]]
 [[https://docs.google.com/spreadsheets/d/1thX7PUeNIY2rzo7-eoYASG6FpfUIKNGDZ8WXLNgCJ7w/edit#gid=1295674563|Machsim License Keys MC2022+]]
@@ Line 133: / Line 139: @@
 {{ :mp:machsim_-_external_post_licensing_mc2022_.pdf |Machsim - External Post Licensing MC2022+}}
+==== - Problem : After inputting Code, user gets String error ====
+If you don't update 2022 with the patch, you will get errors.  Here is one of them:
+{{:mp:string_error.jpg|}}
+"Conversion from string to value failed"
+Make sure the user installed the latest patch and this goes away.
+===== Want to build a MachSIM? =====
+Review all the info we have here:\\
+https://drive.google.com/drive/folders/10bVwpf_KvkSY9kZOzF2qaD3bCTofA0GF?usp=sharing

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