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--- mp:versions [2021/03/11 17:32] – [Troubleshooting Updates] sonya
+++ mp:versions [2022/11/24 15:59] (current) – russell
@@ Line 8: / Line 8: @@
 Here is a list of the versions:
+= 25\\
+= 24\\
 = 23\\
 = 22\\
@@ Line 32: / Line 33: @@
 When updating the posts, note that Version X8 was the last version that could update any prior version.  Starting in X9, Mastercam only allows updating up to 3 versions back.  That means, if you its Version X9 or above, you need to run multiple updates to get to the latest version.  Here is what it looks like:
-X8   updates X7 and all versions before
+X8   updates X7 and all versions before\\
-X9   updates X6   thru X8
+X9   updates X6   thru X8\\
-updates X7   thru X9
+updates X7   thru X9\\
-updates X8   thru 2017
+updates X8   thru 2017\\
-updates X9   thru 2018
+updates X9   thru 2018\\
-updates 2017 thru 2019
+updates 2017 thru 2019\\
-updates 2018 thru 2020
+updates 2018 thru 2020\\
+updates 2019 thru 2021\\
-Here is an example.  Say you want to update an X7 post up to 2021.  First, you can open 2017 and run your update.  Then you can update your 2017 post to 2020.  Then you can get it to 2021.
+updates 2020 thru 2022\\
-===== Troubleshooting Updates =====
-Most of the time, just like any other type of error, look to the log to see what went wrong.  There should be an explanation.
-The post team doesn't often run into errors updating, because in general we watch the error log and fix it as we go.  But users and some times the tech team might miss an error now that the log isn't opening when things go wrong  as a separate text file.  So users can easily miss important update problems and what you commonly will get is a tech guy asking why a post won't update without any warning messages indicating what went wrong.
-What's happening in this case, 99% of the time, is the text section did not covert properly when moving from 2017 up.  In 2018, the text section was converted to xml.  If the 2017 file had a problem converting to xml, the entire post update just fails, with no warning.  Most other failures have a warning so this one is most assuredly from the text section conversion.
-Finding what went wrong is the next question.  Often, its a tag that's missing.  Either the opening tag, or the end tag.
-this was the issue in the last one that came up.  The end tag was missing in 2017 so it wouldn't update to 2020.  It was missing [CTRL_TEXT_END] at the end
+Here is an example:
+Say you want to update an X7 post up to 2021.  First, you can open 2017 and run your update.  Then you can update your 2017 post to 2020.  Then you can get it to 2021.

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